Frequently Asked About Our Terms
You can deposit and play rounds immediately, but you cannot withdraw until your identity is verified. We'll ask for a photo ID during your first withdrawal request. Verification usually takes under one hour. This protects your account and ensures your funds go to the right person.
Yes. Log into Account & Security, select Payment Methods and add or remove DANA, OVO, GoPay or QRIS wallets. When you request a withdrawal, you can choose any verified payment method. If you add a new method, we'll verify it matches your account holder name before your next withdrawal.
Our system verifies most withdrawals within 5–10 minutes. During peak hours (19:00–22:00 Jakarta time) or if our checks flag additional questions, it may take up to 24 hours. You'll see the status in your Withdrawal History inside your account.
If you haven't logged in or placed a round for 90 consecutive days, we may mark your account as inactive and impose limits on deposits or withdrawals. Contact our support team to reactivate your account, and we'll restore full access once your identity is re-confirmed.
Yes. Our terms confirm that all round outcomes are determined by our game providers' random-number generators. If you believe a round was incorrect, describe the issue in a support ticket with the round ID and timestamp. We'll review our game logs within 48 hours.
Absolutely. Go to Account & Security and select Download My Data. We'll compile your account details, deposit and withdrawal history, and personal information into a file within 3 business days and send it to your registered email.
You can request account closure through Account & Security > Close Account or contact our support team. We'll lock your account immediately, cancel any active deposits, and hold your balance for 30 days. After that, unclaimed funds are forfeited per our terms.
